Privacy Policy

Effective Date: January 1, 2025

At Cleansteadcore, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website focused on waterproofing basements and cellars in tropical climates.


1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a consultation or quote for waterproofing services
  • Subscribe to our newsletter or educational content about basement waterproofing
  • Contact us through our website forms or email
  • Participate in surveys or provide feedback about our materials and methods

This information may include:

  • Full name and contact details (email address, phone number)
  • Property address and location information
  • Details about your basement or cellar waterproofing needs
  • Communication preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and geographic location
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website addresses
  • Device information and operating system

2. How We Use Your Information

Cleansteadcore uses the collected information for various purposes, including:

Service Delivery: To provide information about waterproofing materials and methods suitable for tropical climates, respond to inquiries, and deliver requested services.
  1. Communication: To send you updates, newsletters, and educational content about basement waterproofing techniques, best practices for tropical environments, and new materials available in the market
  2. Website Improvement: To analyze user behavior and improve our website content, navigation, and user experience
  3. Marketing: To provide relevant information about our waterproofing solutions and services (with your consent)
  4. Legal Compliance: To comply with applicable laws, regulations, and legal processes
  5. Security: To protect against fraudulent, unauthorized, or illegal activity

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party contractors and service providers who assist us in operating our website and conducting our business (e.g., email service providers, analytics providers)
  • Professional Partners: With waterproofing material suppliers and certified contractors when you specifically request consultation or services
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition
  • With Your Consent: When you have given explicit permission for specific disclosures

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data transmission using SSL/TLS technology
  • Secure server infrastructure with regular security updates
  • Access controls limiting employee access to personal information
  • Regular security assessments and vulnerability testing
  • Data backup and recovery procedures

Important Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your data using industry-standard practices.


5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand which pages and content are most valuable to visitors
  • Improve website functionality and performance
  • Provide personalized content about waterproofing solutions

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.


6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to processing of your personal information for specific purposes
  • Data Portability: Request transfer of your data to another service provider
  • Withdrawal of Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the information provided below.


7. Third-Party Links

Our website may contain links to third-party websites, including manufacturers of waterproofing materials, industry associations, and educational resources. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.


8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.


9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.


10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The nature and sensitivity of the information
  • The purposes for which we process the information
  • Legal and regulatory requirements
  • Our legitimate business interests

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new effective date
  • Sending an email notification to registered users (for significant changes)
  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.


12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cleansteadcore

Address: 24 Jalan Pelatina, Singapore 576140

Email: [email protected]

Phone: +65 6735 9182

Response Time: We are committed to responding to all privacy-related inquiries within 30 days of receipt. For urgent matters concerning your personal information, please indicate this in your communication, and we will prioritize your request.


Thank you for trusting Cleansteadcore with your waterproofing needs and your personal information. We are dedicated to maintaining the highest standards of privacy protection while providing you with expert guidance on basement and cellar waterproofing in tropical climates.